Q. What is your shipping policy?

SHIPPING POLICY

At SOS Survival Products, Inc., our goal is to deliver your purchase in the quickest and most economical way possible. We review each order individually, factoring in destination, weight and size of items. Shipping charges and delivery methods may be altered after our review if consolidating items in your order will provide better shipping rates and transit times.

SOS ships via UPS and various trucking companies depending on the size of your order. For special shipping and/or handling instructions please contact us directly at 800-479-7998.

Shipping costs

Shipping costs will depend on the shipping option that you choose and the weight and dimensions of the item(s) you have purchased. If you purchase multiple items they will be shipped together.

Occasionally, items ordered cannot ship by the shipping method selected at the time the order was placed. If this situation occurs, you will be contacted and provided with an alternate shipping method. With your approval, the order will be shipped using the alternate shipping method.

If Your Shipping Weight Exceeds UPS Ground Standards

PLEASE NOTE: If the shipping weight of your order exceeds the allowed UPS Ground shipping standards, a shipping quote will be generated. The shipping cost on your invoice will be temporarily changed to zero and a request for shipping quote will be emailed to us. We will email you the shipping quote for your order. Once you approve the shipping quote, the shipping amount on your invoice will be changed from zero to the quoted shipping fee. Please note that ZERO SHIPPING CHARGE on the initial invoice does NOT INDICATE FREE SHIPPING.

Address accuracy

Please double check your address for accuracy when ordering from sosproducts.com or sossurvivalproducts.com. Addresses entered incorrectly can delay or prevent a shipment.

To ensure accuracy;
a. Enter complete address including: Suite #, Apt. #, Rm. #, Mail Stop #, Department Name, and Company Name.
b. Commercial buildings: (Include information about) Loading dock, inside delivery, lift gate requirements and delivery hours.
c. Undeliverable packages: When the carrier returns undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for charge to be returned to your credit card account. These undeliverable packages will not be reshipped. A new order must be placed for the returned item(s).

Shipping restrictions

SOS Survival Products, Inc. can ship to most addresses in the domestic United States. *Some restrictions that may apply*. i.e;
a. P.O. boxes: SOS cannot ship to a US Postal Service PO Box. Please provide an actual street address.
b. Commercial mail boxes: SOS cannot ship to a commercial mail box similar to a Mail Boxes Etc®. Please provide an actual street address.

Delivery time

When you place an order with sosproducts.com or sossurvivalproducts.com we will estimate shipping and delivery dates based on availability, the shipping options you chose and destination. Note that these dates are approximate and can change based on extenuating circumstances beyond our control. Once your package has been picked-up by the carrier you will receive a shipping notification via email. Use the tracking number provided to check the status of your delivery.
If you have any questions or concerns about getting your order within a certain time frame please let us know: 800-479-7998. .

Any order containing: a large number of kits, custom made to order kits, imprinted items, or large trucking orders requiring multiple pallets, may add to the processing/ship time.

If you require items by a specific date please advise us when placing the order. Every effort will be made to meet reasonable deadlines.

Shipment accuracy

When your delivery is received, it is your responsibility to note the condition of your shipment and record the piece count at the time of delivery. Any damages or shortages must be reported to SOS Customer Service within 10 business days of receipt. Any discrepancies after that time frame may be considered void.

Back to FAQs