Return Guidelines

We’re closely monitoring the changing landscape of COVID-19 so we can make the best decisions possible to support our customers.

At this time, we have temporarily suspended the acceptance of all returns. Please contact us should you have questions.

We want you to make correct and informed decisions for the products you choose. If you want support with fit or sizing, or need help shopping, our customer support team is here to assist you. Call 800-479-7998 or email [email protected]

  • Safety items (including personal protective equipment, masks, face coverings, face shields, exam gloves, goggles, gowns, thermometers, hand sanitizers, surface disinfectants) cannot be returned.
  • Masks (cloth, N95, P100, respirators, surgical masks, procedure masks) cannot be returned.
  • Generators (e.g., gas, propane and solar versions) cannot be returned.
  • Food & Water items (e.g., food bars, freeze dried pouches & cans, pouched & bottled water, water preserver, water purification tablets, water filters, water storage barrels) cannot be returned.
  • Emergency kits (There are dated items it the kits) cannot be returned.
  • Batteries (These are dated items) cannot be returned.
  • First aid items (e.g., dated items, first aid kits, tablets, wipes, ointments, eye wash) cannot be returned.
  • Clearance items are final sale andcannot be returned.
  • Special Order and Custom-made items including personal imprinted items cannot be returned unless damaged upon receipt.

Manufacturer Warranties:
A select group of products we offer have manufacturers warranties. Returns for these items will have to be direct to the manufacturer. Should this be the case, we will put you in contact with the service department of said manufacturer to help expedite the return or exchange.